Service Level Update
Due to unprecedented demand we are extremely busy at the moment and our service levels may be longer than normal.
We apologise for any inconvenience this may cause.
We have temporarily reduced our opening hours. From Monday 8 June our Principal Office will be open Monday to Friday, 9am to 6pm and closed on Saturdays. Please be patient with us while we work hard to minimise the impact of COVID-19 on our services. We apologise for any inconvenience this may cause.
Due to unprecedented demand we are extremely busy at the moment and our service levels may be longer than normal. We apologise for any inconvenience this may cause.
Thank you for your patience
MBS Lending
At MBS Lending, we recognise the value and importance of the relationship we have with our intermediary partners. We offer a product transfer service for brokers, which includes the option to apply for a variation to the mortgage contract. We will pay a procuration fee for helping us to transfer our existing customers on to our loyalty products.
You can email us to obtain details of your customer’s existing mortgage. We will need the customer(s) to provide consent for this information to be released. Please complete our Customer Declaration Form and email this to us at producttransfers@mmbs.co.uk
Once you have completed the advice process, you can view our current range of scheme transfer products in our Intermediary Product Guide and produce an ESIS for your customer from your mortgage sourcing system.
If the product transfer request includes a variation to the mortgage contract such as a change to the term or repayment type, you will need to complete our Variation Decision in Principle Form and email this to us at variations@mmbs.co.uk
We will complete a credit search for all applications where a variation is included. We will also need to complete an affordability assessment in the following circumstances:
If an affordability assessment is required, please use our affordability calculator to ensure your application meets our criteria.
After you have provided the customer(s) with a ESIS and received confirmation that the DIP has been accepted if a variation is included, you will need to complete our Product Transfer & Variation Application Form. Once completed and signed by your customer(s), please email this to:
Straight switch – producttransfers@mmbs.co.uk
Variation included – variations@mmbs.co.uk
Once the product transfer is complete, we will send confirmation to both you and your customer.
If you have any questions, our FAQ’s on our MMBS site might help, alternatively you can call our Broker Support team on 01664 414144 or email us at producttransfers@mmbs.co.uk.
MBS Lending Limited is authorised and regulated by the Financial Conduct Authority. MBS Lending Limited is registered on the Financial Services Register under number 460654.
Registered address: Mutual House, Leicester Road, Melton Mowbray, Leicestershire, LE13 0DB. MBS Lending Limited is a company registered in England under Company Number 6007144. MBS Lending Limited is a subsidiary of Melton Mowbray Building Society.
Pre-application enquiries please call the broker support team on 01664 414144
Applications being processed please call the lending team on 01664 414141
Simply fill in the form and we'll get back to you.
If you would rather telephone us direct, dial 01664 414141 between 9.00am and 6.00pm Monday to Friday
or 9.00am and 12.00pm on Saturday and we will be pleased to help you.
Due to unprecedented demand we are extremely busy at the moment and our service levels may be longer than normal.
We apologise for any inconvenience this may cause.