Due to the current COVID-19 outbreak, we have temporarily reduced our opening hours. Our Principal Office is currently open Monday to Friday, 9am to 3.30pm and Saturdays 9am to 12 noon. Please be patient with us while we work hard to minimise the impact of COVID-19 on our services. We apologise for any inconvenience this may cause.
MBS Lending (MBSL) is a lending division of the Melton Group and this section of our website has been designed to give you all the information and support you need when placing business with us. We understand that not all mortgage applications are straightforward. We consider a wide range of client profiles, so if your client has had difficulty in securing mortgage finance due to adverse credit history, we may be able to help.
If you haven’t already done so, please register for the Melton group online via our main broker site www.themeltonbrokers.co.uk. We will acknowledge your registration within 4 working hours and once accepted, you can then send in your paper based DIP & Application forms.
Broker Charter
- We consider every application individually
- We provide a dedicated broker support team who deliver a personal, individual service to support your business
- We display our current service performance on our website so you know what you can expect from us
- We always provide at least two days’ notice of product withdrawal to help you to deliver the best possible service to your customers
- We pay procuration fees within 10 working days of legal completion
To keep you fully informed of our service levels we update our current performance daily so that you can feel confident when dealing with us.
| Service | Current Performance |
|---|---|
| DIP | 3 working days |
| Initial assessment of application (after payment of fees) | 4 working days |
| Post | 3 working days |
| Email Contacts (not relating to current pipeline) | 3 working days |
Pre-application enquiries please call the broker support team on 01664 414144
Applications being processed please call the lending team on 01664 414141
Simply fill in the form and we'll get back to you.
If you would rather telephone us direct, dial 01664 414141 between 9.00am and 6.00pm Monday to Friday
or 9.00am and 12.00pm on Saturday and we will be pleased to help you.
Due to exceptional circumstances meaning valuers are currently unable to perform their duties, we will not be accepting any new applications at MBS Lending during this time.
We apologise for any inconvenience this may cause and hope to be reinstating our services as soon as possible.
For any enquiries, please contact our Broker Support team on 01664 414144.
Thank you,
MBS Lending
