We have temporarily reduced our opening hours. From Monday 8 June our Principal Office will be open Monday to Friday, 9am to 6pm and closed on Saturdays. Please be patient with us while we work hard to minimise the impact of COVID-19 on our services. We apologise for any inconvenience this may cause.
Due to unprecedented demand we are extremely busy at the moment and our service levels may be longer than normal. We apologise for any inconvenience this may cause.
Thank you for your patience
If you are experiencing financial difficulty, it is best to address the problem as soon as possible. The sooner you contact us, the sooner we can help. Failing to make your mortgage repayments can affect your ability to obtain further borrowing or credit in the future, and can even put your home at risk.
It’s a good idea to work out your monthly budget and you may find it helpful to complete an income and expenditure budget form. Click here to download a Simple Budget Form to give you a basic idea of where your money is going.
We understand that circumstances change and problems can be incurred from time to time, we will discuss the options available to you and help reach a solution to suit your circumstances. We may use a more detailed Personal Budget Sheet to help do this, click here to download a copy.
If you need help in completing this, please contact us on 01664 414141, Monday to Friday 9am to 6pm and Saturdays from 9am to 12pm.
If you have multiple debts, it can be difficult to know which to pay off first – especially if you are receiving letters or calls, which can make things seem even more urgent. Some debts are more important than others because the consequence of not paying them can be more serious.
Priority debts include:
If you need help in reviewing and prioritising your debts, you should seek independent advice.
If you find yourself in financial difficulty, or if you have multiple debts, try contacting a not-for-profit debt-counselling organisation. They offer free, confidential support and may be able to help you prioritise your debts or negotiate with creditors.
MBS Lending Limited is authorised and regulated by the Financial Conduct Authority. MBS Lending Limited is registered on the Financial Services Register under number 460654.
Registered address: Mutual House, Leicester Road, Melton Mowbray, Leicestershire, LE13 0DB. MBS Lending Limited is a company registered in England under Company Number 6007144. MBS Lending Limited is a subsidiary of Melton Mowbray Building Society.
If you would rather telephone us direct, dial 01664 414141 between 9.00am and 6.00pm Monday to Friday
or 9.00am and 12.00pm on Saturday and we will be pleased to help you.